People often come to us with a variety of questions about the process of psychological counselling. In this section we try to answer the most frequently asked questions.


How can I know if I need to see a psychologist?

You may wish to see a psychologist for a variety of reasons, for example (a) when certain thoughts, feelings, mental states, behaviour traits or personal qualities interfere negatively with your daily life, work, interactions with relatives and friends; (b) when you wish to be more balanced and less disturbed; (c) when you wish to easily overcome stressful and exceptional situations (threat to life, sudden loss, etc.).

What happens during psychological counselling?

There is no typical psychological counselling session. It may vary depending on the approach/method used by psychologist, the client and the actual problem presented by him/her. There is a variety of approaches that could be employed depending on the client’s problem(s). The methods are distinguished by the fact that they ask for clients’s active participation and cooperation with the psychologist. Clients are free to discuss anything that they wish, e.g. everyday occurrences, feelings, thoughts, memories, fears, etc.

The process of psychological counselling involves not only risks of discomfort, but also achievements and benefits. The possible risks are unpleasant, distressing feelings (e.g. sadness, guilty feeling, trepidation, anger, etc.) or unpleasant memories, which are part of the psychological counselling. Achievements and benefits consist of significant reduction in the aforementioned feelings and emotional experiences, management of relationships, better orientation in various life situations and developing and strengthening skills to overcome conflicts and fears.

Our specialists practise various approaches and employ practical skills, with cognitive-behavioural, humanistic, psychoanalytical and psychodynamic therapy methods and neuro-linguistic programming being more usual.

Under what circumstances should one see a psychologist?

The range of problems for which people consult a psychologist is vast. Our specialists work with a wide range of problems, including not only recent issues but also those that have taken root over time. They deal in particular with:

Child and adolescent mental health

  • Attention deficit syndrome, lack of concentration and hyperactivity
  • Behaviour problem
  • Childhood depression
  • Fear and anxiety
  • Social, interpersonal difficulties
  • Adaptability towards various changes
  • Loss, bereavement and psychological trauma
  • Family conflicts
  • Parental divorce
  • Problems of fitting in at school
  • Difficulties in academic progress
  • Shyness, difficulties in making friends
  • Aggression, difficulties in relationships with peers
  • Excretation disorders (encopresis and enuresis)
  • Dietary problems
  • Eating disorders
  • Weight problems
  • Sleeping difficulties

Adult mental health

  • Personal growth and development
  • Problems with self-esteem
  • Anxiety, depression, fear and feeling of panic
  • Dealing with life crises
  • Stress
  • Social anxiety and shyness
  • Anger management
  • Sleeping difficulties
  • Loss and bereavement trauma
  • Work-related stress
  • Attention and concentration difficulties
  • Divorce
  • Problems associated with acceptance of homosexuality
  • Chronic illnesses
  • Psychosomatic problems
  • Chronic pain
  • Weight and body image problems
  • Eating disorders

Couples’ Mental health

  • Healthy communications
  • Prenuptial problems
  • Marriage problems
  • Parenting
  • Problems relating to rites of passage
  • Loss, bereavement and psychological trauma
  • Divorce

Family problems

  • Family problems
  • Mixed families
  • Parenting
  • Age crises
  • Loss, bereavement and psychological trauma
  • Divorce

Health psychology

  • Symptoms of physical and physiological stress
  • Bad habits (tobacco, alcohol and other drugs)
  • Anxiety about health and inordinate worrying about physical symptoms
  • Dietary disorders, including bulimia and anorexia
  • Adaptability towards chronic illnesses, for example cardiovascular disorders, cancer or diabetes
  • Weight management and changes in dietary regime
  • Insomnia

It is important to note that psychological problems can mostly be resolved by psychological treatment. Nevertheless, psychiatric treatment is of primary importance when the following conditions are diagnosed:

  • Psychosis
  • Bipolar disorders
  • Personality disorders
  • Schizophrenia
  • Obsessive thoughts, compulsions
  • Eating disorders

Of the 900 visitors to our Centre in 2012 49.9% were minors. Among this group the most frequently occurring cases were problems associated with behaviour management, attention, concentration and hyperactivity problems as well as fear and anxiety. Problems encountered among adults were anxiety, depression, fear and panic attacks, social and interpersonal difficulties and overcoming conflicts. Those seeking psychological counselling at the Centre mainly had symptoms of affective disorders including bipolar disorders, depression, anxiety and mania.

How can I see a psychologist?

To make an appointment with psychologist or a psychiatrist, please call our Centre (Tel.: +374 10 263543, + 374 91 263543) or send an email to info@sgmf.am. You will be given the relevant information, and depending on the nature of your complaint, you will be offered counselling with an appropriate specialist based on his/her expertise.

How long does the counselling last?

The nature of psychological counselling makes it difficult to estimate its duration. That depends on a number of factors, the issues that clients would bring to the counselling session. However, the psychologist will do everything within the limits of his/her specialist skills to help clients overcome their problems so that as quickly as possible they can begin to see a change for the better. It is essential to mention that psychology is not an exact science (domain) and it is impossible to guarantee the end result.

Therapeutic work with clients begins after working out a treatment plan within which based on the evolution of the problem an initial assessment is made and essential data are summarised. Each visit lasts between 45 minutes and one hour.

Confidentiality of psychological counselling

We offer a confidence-inspiring environment and guarantee confidentiality. The confidentiality of psychological counselling is ensured, except when you may harm yourself or someone else. In those cases the appropriate authorities are informed. This and other ethical issues connected with psychological counselling will be discussed with clients during their first visit.

If required, can the psychologist prescribe medication?

Psychologists are not qualified to prescribe medication. Only psychiatrists are able to do so. There is also a psychiatric counselling service in our Centre and if necessary you would be referred to a psychiatrist to receive the appropriate treatment involving medication.

Is it possible to speak with my psychologist before the meeting?

Usually our specialists are too busy and therefore pre-visit opportunities for telephone conversations are limited. During the first visit clients will be given the opportunity to discuss any issue, which is more productive than speaking over the telephone. Nevertheless, in cases of absolute necessity it is also possible to have a short preliminary telephone conversation.

Can I get in touch with my psychologist in times of crisis?

Usually our psychologists are available during assigned hours. They are not able to offer their services during emergencies. Clients are therefore advised to look for alternative avenues of help in times of crisis; for example, they should get in touch with emergency services. Nevertheless, in exceptional cases clients can seek the help of their psychologist. Clients should, however, discuss this eventuality with their psychologist beforehand.

Could people of all ages come to Intra Mental Health Centre?

Our psychological services are available to people of all ages, namely, children, teenagers and adults, including couples, families and groups.

What are the fees for counselling services at Intra Mental Health Centre?

Thanks to the efforts of the founders of SGM Foundation and other benefactors we strive to provide quality psychological and psychiatric services to all those who need them, regardless of their socioeconomic status.

The fees for a single session with a psychologist varies between AMD10,000 to 15,000 for adults and 7,000 to 10,000 for children, depending on the nature of the problem, the extent of counselling, etc. Clients can obtain more clear-cut information about the fees in situ during their first meeting with the psychologist.

All services at Intra Mental Health Centre are free to members of certain socially vulnerable groups.

A discount plan is also available to those who have financial difficulties but do not come under any of the socially vulnerable categories listed above. Discounts are available on application, subject to the decision of the psychologist and the management.

Where is the Intra Mental Health Centre?

The Intra Mental Health Centre is situated not far from Davitashen Bridge (Komitas Avenue end), at 25 Sevkaretsi Sako Street.

What are the opening hours of Intra Mental Health Centre?

The Intra Centre is open Monday-Saturday, from 10 am to 7 pm. Please note that in special cases the psychologists may also give appointments outside the usual opening hours.